Plans, usage, and billing
SupaPop pricing is based on how many visitors see your store each month. Your plan sets a monthly visitor allowance (your cap), and a usage meter shows how close you are to it. This guide explains the plans, how visitors are counted, and how to change or cancel your plan.
Plans at a glance
SupaPop has five plans. Each one gives you a higher monthly visitor allowance.
| Plan | Price | Monthly visitors |
|---|---|---|
| Free | $0 | 1,000 |
| Starter | $39/mo | 5,000 |
| Growth | $99/mo | 50,000 |
| Scale | $249/mo | 200,000 |
| Pro | $499/mo | 750,000 |
Every paid plan (Starter, Growth, Scale, and Pro) comes with a 14 day free trial before your first charge. Free has no trial because there is nothing to charge.
What counts as a visitor
A visitor is one person who lands on your store, counted once per day. We count each unique visitor a single time per day, no matter how many pages they view or how many times your popup shows.
A few things to know:
- Page views, popup impressions, and form submissions do not count. Only unique daily visitors do.
- If the same person visits several times in one day, or opens several tabs, they count once for that day.
- Private or incognito sessions, or a cleared browser, can make the same person look like a new visitor.
- Your own preview views inside the editor do not count.
See your plan and usage
- In the SupaPop admin, open Billing in the app navigation.
- Under This billing cycle, the meter shows how many visitors you have used out of your cap, plus the dates of your current cycle.
- The meter changes color as you get closer to your cap. It is blue normally, amber when you are near your cap, and red once you reach it.
Your cycle dates depend on your plan. On Free, usage resets on the first of each calendar month. On a paid plan, usage resets on your subscription anniversary day each month, so your cycle window may not match the calendar month.
Change your plan
Plan changes happen on Shopify’s hosted pricing page, not inside SupaPop.
- Open Billing in the app navigation.
- In the Current plan section, select Choose plan (if you are on Free) or Change plan (if you are on a paid plan).
- You are taken to Shopify’s pricing page, where you pick a plan and confirm.
- When you subscribe to a paid plan, your 14 day free trial starts. Your billing page shows the trial end date that Shopify reports.
You can also reach the same pricing page from the View plans button in the cap warning banner that appears on your Popups page when you get close to your cap.
Cancel your subscription
- Open Billing in the app navigation.
- In the Current plan section, select Cancel subscription. This button only appears when you are on a paid plan with an active subscription.
- After you confirm, you see a Subscription cancelled confirmation.
When a paid plan is cancelled or expires, your store moves back to the Free plan and its 1,000 visitor allowance.
Tips
- Watch the meter color. Blue means you have room, amber means you are getting close (around 80 percent of your cap), and red means you have reached it.
- Your usage and warnings are the same whether you look at the Billing page or the banner on your Popups page, so you only have one number to trust.
- Higher plans are worth it once you regularly bump your cap, since the warning appears well before you run out of room.
Frequently asked questions
Does hitting my cap stop my popups? No. Reaching or going over your cap does not turn off your popups. They keep showing to visitors, and visitors keep being counted. Going over only changes the warning text and the meter color in your admin. Nothing on your storefront stops working.
When do my warnings start? A warning appears when you reach about 80 percent of your cap. The meter turns red once you reach 100 percent. The meter never shows more than 100 percent even if you go past your cap.
What if I do not see any cap warnings at all? Some installs are not billed (for example certain private installs) and some accounts are granted complimentary access. In those cases the Billing page shows a note explaining this, and no cap warnings appear.
My usage shows as unavailable. Is that a problem? If the Billing page reads “Usage is temporarily unavailable. Please refresh in a moment,” your usage number could not be loaded right then. Refresh the page in a moment. We show this instead of a misleading zero, and no false warnings appear while it is unavailable.
My payment failed. What happens? If Shopify reports a payment problem, the Billing page shows a “Payment failed” banner with a link to update your payment method. You have a 7 day grace period to fix it. If it is not resolved in that window, your store moves back to Free. This is separate from visitor cap warnings.
The Change plan button shows a Shopify error page. This usually means pricing is not set up on Shopify’s side for the app. It is a Shopify settings issue, not a problem with your store. Reach out to support if it persists.